Refund Policy

Last updated: August 20, 2025

Entrust Errands Ltd (“us”, “we”, or “our”) operates the Entrust Errands Ltd website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Refund Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Refund Policy, terms used in this Refund Policy have the same meanings as in our Terms and Conditions, accessible at https://entrusterrands.co.ke

 Eligibility for Refunds

  • Time Frame: You may request a refund within 30 days from the date of delivery.
  • Condition of Items: To be eligible for a refund, the product must be unused, in its original condition, and in the original packaging. Items that have been used, altered, or damaged may not be eligible for a refund.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your refund.

Non-Refundable Items

The following items are exempt from being refunded:

  • Final Sale Items: Products marked as “final sale” or “non-refundable.”
  • Digital Goods: Downloads, software, or any digital products, unless otherwise stated.
  • Custom Orders: Personalized or custom-made items are not eligible for refunds unless they arrive damaged or defective.

Refund Process

  • Step 1 – Initiate the Request: Contact our Customer Service team at info@entrusterrands.co.ke with your order number and reason for the refund.
  • Step 2 – Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the return criteria.
  • Step 3 – Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-10 business days].
  • Step 4 – Notification: You will receive an email confirmation once your refund has been processed.

Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
  • Original Shipping Fee: The original shipping fee is non-refundable unless specified otherwise.

Exchanges

If you would like to exchange an item, please initiate a return request as described above. Once your return is approved, you can place a new order for the desired item. We recommend that you do not send your item back to us if you only wish to exchange it.

 Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@entrusterrands.co.ke with photos and a detailed description of the issue. We will work with you to resolve the issue by either providing a replacement, repair, or full refund.

Modifications to the Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions about this Refund Policy or your order, please contact our Customer Service team at:

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